POLICIES AT
GLASS CASTLE & CO.
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products,
or about how we secure your personal data.
Please don’t hesitate to contact us if you have any questions!
OUR SHIPPING POLICY
How We Do It
All local orders are processed within 3-4 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
RETURNS
All products are sold with a 14-day satisfaction guarantee.
Once we receive your order we will inspect it and notify you on the status of the refund after inspecting the item.
All orders are carefully checked before despatching, upon receipt your order we suggest that you check the items as soon as possible.
If you are not entirely satisfied with your purchase for any reason, we are here to help.
Please contact us via the support page on our website or Email us.
Having your order number and details ready when you contact us will allow us to find your order quickly.
WARRANTY INFORMATION
The Information You Need to Know
Be gentle.
They are very delicate and become fragile as time goes by.
Some of them might
change in colour fall out grasses, petals or little blooms,
collect them and try to enjoy in another way.
Avoid direct sunlight.
Find a nice shady spot indoor for your item to increase the longevity.
Over exposure and direct sunlight will make them fade quicker.